Orders
At EME Culture Art, every order is processed with care.
Once your purchase is confirmed, you will receive an email with your order details.
When your order is shipped, you will receive a tracking number so you can follow your delivery in real time.
If you need to make any change to your order, please contact us within 24 hours at:
emeculture@gmail.com
Please note: Once an order is shipped, it cannot be cancelled.
Complaints & Returns
If you receive a damaged, incorrect, or faulty item, please contact us within 7 days of delivery with your order number and photos of the issue.
We will review your case and offer: a replacement; a refund ; or a store credit.
Depending on the situation.
We aim to respond to all complaints within 48 hours.
Shipping
We ship worldwide from Portugal. Shipping times vary depending on destination:
Portugal: 2–5 working days - 10 Euros Standard Shipping via CTT
Europe: 3–10 working days - 15 Euros via CTT or DPD
International: 10–20 working days - 20 Euros via CTT or DPD
All artworks are printed on demand to ensure the highest quality, so processing time may take 2–5 days before shipping.
Contact
For any questions about orders, complaints, or shipping, reach us at: emecultureart@gmail.com